rich11's Privacy Policy

1 Introduction and Scope

This privacy policy applies to the rich11 platform. When you use the rich11 website, open an account, make a deposit, or use any of our services, you are considered to have accepted the terms of this policy.

rich11 considers the protection of user information a core responsibility. We therefore exercise the utmost care in collecting, processing, and storing your personal information. This document supplements our Terms and Conditions, and both documents should be read together.

This policy applies only to rich11's own platform. rich11 is not responsible for the privacy practices of third-party websites or services.

2 What Information We Collect

rich11 collects only the information necessary to provide its services. The types of information collected are listed below:

2.1 Information Provided at Registration

• Full name
• Date of birth (for age verification — confirmation of 21+ age is required)
• Mobile number
• Email address
• Password (stored in encrypted form)

2.2 Identity Verification Information

During account verification or for withdrawals above a certain amount, rich11 may request a government-issued identity document (such as a national ID card or passport) and proof of address. This information is used solely for identity verification purposes.

2.3 Financial Information

Payment details required for deposits and withdrawals — such as bKash, Nagad, Rocket, or Upay account numbers — are stored only to process transactions.

2.4 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Time spent on the platform and pages visited
• Login time and date
• Data collected through cookies and similar technologies

3 Purpose of Using Your Information

rich11 uses the information it collects for the following purposes:

• To create, manage, and secure accounts
• To process deposit and withdrawal transactions
• To prevent fraud, money laundering, and unauthorised account use
• To prevent those under 21 from using the platform through age verification
• To provide customer support and technical assistance
• To comply with applicable laws
• To improve platform performance and the user experience
• To provide bonuses, cashback, and other promotional benefits

rich11 never sells your personal information to third parties or shares it for commercial purposes.

4 When Information Is Shared with Third Parties

rich11 may share your information with third parties in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with payment processors such as bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. These organisations follow their own privacy policies.

4.2 Service Providers

Only the information required to deliver services is shared with partners such as game providers, technical infrastructure providers, and customer service platforms. These providers are contractually bound to protect the data.

4.3 Legal Obligations

rich11 may provide necessary information to authorities in response to court orders, government investigations, or other legal requirements. This is treated as a legal obligation and may occur without your consent.

4.4 Fraud Prevention

Certain information may be shared with security partners to detect fraud, account hacking, or other forms of misuse.

5 How Your Information Is Protected

rich11 uses industry-standard security measures to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL technology, reducing the risk of data theft.
• Password Hashing: Your password is never stored in plain readable form — it is stored only using a strong hashing algorithm.
• Two-Step Verification (OTP): Mobile OTP verification is used for logins and important transactions.
• Restricted Access: Only authorised staff can access your personal information, and their access is monitored.
• Regular Security Reviews: Regular audits are conducted to identify security vulnerabilities in the system.

However, it is not possible to guarantee 100% security when transmitting information over the internet. You are therefore advised to keep your account password confidential and to avoid logging in from unfamiliar devices.

6 Cookies and Tracking Technologies

The rich11 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Cookies We Use

• Essential Cookies: These cookies are necessary to maintain login sessions and keep the platform running properly.
• Performance Cookies: Used to analyse website performance and identify errors.
• Preference Cookies: Used to remember your language preference and other settings.

6.2 Cookie Control

You can block or delete cookies from your browser settings. However, disabling essential cookies may affect some key features of the platform.

7 User Rights

As a user of the rich11 platform, you have the following rights:

7.1 Right to Access

You can find out at any time what information rich11 holds about you. Please contact the support team for this.

7.2 Right to Correction

If any of your stored information is incorrect, you can request that it be corrected. Most information can be updated directly from the profile section of your account.

7.3 Right to Deletion

When closing your account, you may request that your personal information be deleted. However, rich11 may be required by law to retain certain information for a specified period.

7.4 Right to Object to Processing

If you do not wish to receive marketing communications, you can request to opt out at any time.

8 How Long Your Information Is Retained

rich11 retains your information only for as long as necessary:

• Information for active accounts is retained for the entire period the account remains open.
• Records of financial transactions are retained for a specified period after account closure in accordance with legal requirements.
• Identity verification documents are retained in accordance with applicable regulations.
• Customer service conversation records are kept for a limited time after an issue is resolved.

9 Protection of Minors

The rich11 platform strictly operates for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

This is ensured through age verification at registration. If we become aware that information belonging to a minor is held by us, that account and its data will be deleted immediately. You can find more details in our Responsible Gaming guidelines.

10 Changes and Updates to This Policy

rich11 reserves the right to change this privacy policy due to business needs, legal changes, or technological developments.

If significant changes are made, a notice will be published on the rich11 platform or sent to your registered mobile number or email. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

To learn about the full terms of using rich11's services, please read the Terms and Conditions page.

11 Contact the Data Protection Officer

If you have any questions, concerns, or complaints about this privacy policy, please contact the rich11 support team. Our support team is available seven days a week, twenty-four hours a day in Bengali and English.

You can get a quick response via live chat, or you can write to us in detail by email. Email address: [email protected]

For answers to common questions, you can visit our FAQ section, where the most frequently asked questions are answered.